Hardware Management

1. Hardware Maintenance and Repair

  • Preventive Maintenance: Regular inspections and maintenance of hardware systems (servers, storage, network equipment) to prevent breakdowns.
  • Hardware Repair and Replacement: Diagnosing hardware issues and performing necessary repairs or replacements for malfunctioning devices, such as servers, routers, switches, or desktop systems.
  • Warranty Management: Managing warranties for hardware components, coordinating repairs or replacements with vendors.

2. Network Support and Infrastructure Management

  • Network Installation and Configuration: Setting up and configuring network infrastructure, including switches, routers, firewalls, and cabling.
  • Network Troubleshooting and Diagnostics: Identifying and resolving connectivity issues, slow network performance, and hardware malfunctions.
  • WAN/LAN Support: Managing wide area networks (WANs) and local area networks (LANs), ensuring proper connectivity, and troubleshooting any faults.
  • Network Monitoring and Performance Optimization: Using tools to monitor network health, bandwidth usage, and performance, and making adjustments to optimize functionality.

3. Structured Cabling and Wiring Support

  • Cabling Installation: Designing and implementing structured cabling systems for office environments, data centers, or industrial sites to support networking, voice, and data communications.
  • Cable Troubleshooting and Repair: Diagnosing issues with physical cabling, replacing damaged cables, and ensuring proper connections.
  • Cable Management Solutions: Implementing solutions for cable management to ensure neat, organized, and scalable infrastructure.

4. Storage Solutions Management

  • Storage Capacity Expansion: Upgrading and expanding storage capacity by adding drives, configuring RAID arrays, and managing network storage appliances.
  • Data Archiving Hardware: Setting up and managing hardware systems for long-term data archiving and compliance needs.

5. Power Management & UPS Support

  • Uninterruptible Power Supply (UPS) Installation: Installing and configuring UPS systems to ensure continuous power supply to critical infrastructure in case of outages.
  • UPS Maintenance and Battery Replacement: Regularly inspecting and maintaining UPS systems, replacing batteries when necessary, and performing load testing.
  • Power Redundancy Solutions: Implementing backup power solutions, such as generators or dual power feeds, to ensure uninterrupted power to critical systems.

6. Physical End Point Management

  • Desktop/Laptop Setup and Support: Installing and configuring desktop and laptop hardware, connecting peripherals, and troubleshooting hardware failures.
  • Peripheral Device Management: Installing and maintaining printers, scanners, and other peripheral devices, including driver updates and troubleshooting.
  • Mobile Device Configuration: Providing support for company-issued mobile devices, including securing and configuring smartphones and tablets.

7. On-Site Deployment and Rollout Services

  • Hardware Deployment Projects: Planning and executing large-scale hardware deployments (e.g., new office setups, system-wide hardware upgrades).
  • Device Imaging and Configuration: Pre-configuring and imaging systems before deployment to ensure uniformity across the organization.
  • Hardware Lifecycle Management: Managing the full lifecycle of hardware assets, from procurement and installation to maintenance and eventual decommissioning or disposal.